Agency Appointment Claims Forms & Applications Product Information Supplies   bONdLINE Direct Bill Seminars	Frequently Asked Questions Click on the links below to view information relating to your inquiry. Links throughout the answers will guide you to further information on our web site or from other sources. Should you have any further questions, please Contact Us. Accounting Agent/Agency Applicant/Principal bONdLINE Commercial Surety/Fidelity Underwriting Contract Surety Underwriting Direct Bill ERISA/Pension Plan Bond Miscellaneous Accounting FAQs What is my commission schedule with CNA Surety? I am a principal/insured and I have a bond/policy with your Company. Can I pay my premium online or over the phone? I received a bond and invoice for a bond brokered through The Bond Exchange. To whom do I make the check payable? I need a W9 form completed by your Company. Where should I send this request and when can I expect the form to be completed and returned? I am a principal/insured and I need a paid receipt to relating to my payment. Can you provide me with a paid receipt? I have a bond for which I have not received payment from the principal. What can I do to remove the charge from my account? A bond for one of my clients was recently taken over by CNA Surety and placed on collection. If I obtain payment for the bond from my client, will you transfer the bond back to my agency and pay me a commission for that premium? When is a bond considered delinquent with CNA Surety? Back to Main FAQs List Agent/Agency FAQs I am an independent insurance agent and would like sell surety bonds. How can I become appointed with your company? I need an application to apply for a bond for one of my clients. Where can I find an application? How do I submit a completed bond application? I need to order additional supplies. How can I do that? What is my commission schedule with CNA Surety? I need approval to issue a bond, but your office is closed. Is there anything I can do to get a bond issued now? I just issued a bond using your bONdLINE program and the bond did not print. What do I do now? I am having problems with Internet bONdLINE. Where I can get assistance? What types of bonds does CNA Surety write? I am an agent and I have a client that needs a bond, but I am not sure what type of bond they need. What information should I obtain from my client to determine the type of bond needed? I am an agent and need to submit a payment. What address should I use? I am an agent of CNA Surety and I just purchased the book of business of another agency that was appointed with your Company. What information do I need to provide to you to transfer the business from that agency to my agency? I am an agent appointed with your Company and I have received a request to provide copies of the nonresident licenses for my agency and myself for another state in which my client needs a bond. If I am already appointed with your Company, why do I have to provide copies of my nonresident licenses for that other state when other surety companies do not have that same requirement? Isn't the fact that CNA/Western Surety Company is licensed in all states sufficient? If a bond/policy has been canceled, can it be reinstated? I am an agent of your Company. Can I view the bonds that I have in force currently through your Company online? I am an agent of your Company and enrolled in your Direct Bill Program. Can I check online to see if my client has paid their bond premium? Are your bond rates listed anywhere on your web site? What if we are not licensed in the State where the bond is needed? How do I add a producer to my Power of Attorney? I need to submit a claim on a bond/policy. How do I do that? Will you be offering any bond seminars in my area? Back to Main FAQs List Applicant/Principal FAQs I need to obtain a bond. How can I do that? Where can I find an agent? What is a surety or fidelity bond? I have a bond with CNA Surety and need to submit a payment. What address should I use? I am a principal/insured and I have a bond/policy with your Company. Can I pay my premium online or over the phone? I am a principal/insured and I have a bond/policy with your Company and I need another bond/policy. What do I need to do to get another bond/policy? I am a principal/insured and I received a renewal invoice the reads Notice of Premium due, but I did not receive a renewal bond/policy. Why did I not receive my renewal bond/policy? I am a principal/insured and I need a paid receipt to relating to my payment. Can you provide me with a paid receipt? Back to Main FAQs List bONdLINE FAQs What is Internet bONdLINE? How does Internet bONdLINE work? Will a bond print every time? What authority does an agent have to issue bonds? Can I issue contract bond forms using Internet bONdLINE? Do I have to be appointed with CNA Surety to use Internet bONdLINE? What are the minimum system requirements? What is the cost for Internet bONdLINE? What type of support is available? I am an agent with Internet bONdLINE (IBL) and I am also enrolled in your Direct Bill program. If I issue a bond on IBL and I uncheck the Direct Bill box on IBL for the bond, will the bond be agency billed for future renewals? I just issued a bond using your Internet bONdLINE (IBL) program and the bond did not print. What do I do now? Back to Main FAQs List Commercial Surety/Fidelity Underwriting FAQs What is the difference between your Employee Dishonesty A coverage and your Employee Dishonesty B coverage? Does either your Employee Dishonesty A coverage or your Employee Dishonesty B coverage have a deductible? Does your Janitorial Services coverage have a deductible? Does your Notary Errors and Omissions blanket or individual policy have a deductible? Does your Tax Preparers Professional Liability policy have a deductible? Why do you ask for the indemnity of the spouse of an applicant when the spouse has nothing to do with the business that requires the bond? What is the Form 30 Application used for? What is the Form 40 Application used for? I have received a renewal bond/policy/continuation certificate and the bond is no longer needed. What do I need to do to cancel or nonrenew the bond? I have a probate bond in force. How do I cancel this bond? I have a fidelity bond in force. How do I cancel this bond? Do you require CPA prepared financial statements to consider bond requests? I am an agent and I have a client that needs a bond, but I am not sure what type of bond they need. What information should I obtain from my client to determine the type of bond needed? I submitted a bond request for a business and your company is asking that I submit the personal financial statements of the owners of the business along with the business financial statements. If the bond request is for the business, why do I need to provide the personal financial statements of the owners? I have a bond for which I have not received payment from the principal. What can I do to remove the charge from my account? If a bond/policy has been canceled, can it be reinstated? I have a probate bond in force and I need to lower the bond penalty. What does your Company require to do this? How do I make a change to a bond? Back to Main FAQs List Contract Surety Underwriting FAQs What types of contract business do you not consider under your FAST-Track contract program? Can I pre-qualify a contractor for your FAST-Track program? Do you direct bill contract bonds? What is your turn-around time for a FAST-Track bond request? I have a client who obtained a contract bid bond from your Company, but their bid was not accepted. What should I or my client do now? I have a client who obtained a contract bid bond from your Company and their bid was accepted and they are being required to post a final payment/performance bond. What should I or my client do now? Do you charge a premium for contract bid bonds? What rates do you charge for FAST-Track contract bonds? I submitted a contract bond request for $100,000 when the actual contract amount was $500,000 and the request was declined due to the fact that it was not within the FAST-Track contract program limits. If your FAST-Track program limits are $250,000 single/$500,000 aggregate and the bond amount was $100,000, why was the request declined? Do I need to submit a new signed FAST-Track Application for every bid and performance/payment bond that my client needs? Back to Main FAQs List Direct Bill FAQs I am a principal/insured and I received a renewal invoice the reads Notice of Premium due, but I did not receive a renewal bond/policy. Why did I not receive my renewal bond/policy? I am an agent with Internet bONdLINE (IBL) and I am also enrolled in your Direct Bill program. If I issue a bond on IBL and I uncheck the Direct Bill box on IBL for the bond, will the bond be agency billed for future renewals? Can you direct bill a bond to a foreign address? Do you direct bill contract bonds? I am an agent of your Company and enrolled in your Direct Bill Program. Can I check online to see if my client has paid their bond premium? How long does it take to become enrolled in your Direct Bill program? What information will my customer receive under your Direct Bill Program? If I receive payment from my client on a direct bill item, can I submit payment on their behalf? If a bond/policy requires renewal documentation, when is that documentation sent to my customer? Will I receive a copy of the renewal document when payment is received? How will I know when payment was received on a direct bill item? When will I receive my commission for a direct bill bond that was paid? Can I request a change on a bond that is on direct bill? Can my customer request a change to their bond if it is on direct bill, and if so, where is the change documentation sent? When is a bond canceled for nonpayment of premium? How are non-cancelable bonds handled if they remain unpaid? What happens if my customer submits payment on a bond that was canceled for nonpayment of premium? What happens if the bond is canceled after my customer pays the premium? Do I have to direct bill all of my bonds? How do I know if a bond is being direct billed or agency billed? Back to Main FAQs List ERISA/Pension Plan Bond FAQs What are Pension Trust/ERISA Bonds? Why is this bond needed? What determines qualified vs. non-qualified assets for retirement plans? Back to Main FAQs List Miscellaneous FAQs What is the fee you charge to overnight a bond/policy/endorsement? What is your preferred overnight carrier? I need to express mail a package to CNA Surety. What address should I send the package to? Can I get a quote from CNA Surety over the phone? Can I email an application to CNA Surety instead of faxing or mailing the application to your Company? How long does it take before we hear back on a new application? What if we are not licensed in the state where the bond is needed? What is the relationship between CNA Surety and Western Surety Company? Back to Main FAQs List

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